Dimity Bourke wants to give our customers the very best possible experience when shopping with us, if you have any further questions or even suggestions, we would love to hear from you. Please just contact our customer service team for more information at firstname.lastname@example.org.
Frequently Asked Questions
Who is Dimity Bourke?
Dimity Bourke founded the business with her husband in early 2013. She is our creative directive and head designer and comes from a background of design.
Where is the company based?
We are an Australian designer fashion house. Our company is registered in Australia but we have services supported from Los Angeles.
What are your clothes sizes for women?
Our sizes are Australian and UK 8, 10, 12 and 14.
They are the equivalent to size 2-4, 4-6, 6-8, 8-10 in US.
What are your sizes for girls?
Our girls clothes sizes start at size 2 and up to size 12. Generally our sizes are 2, 3, 4, 5, 6, 7, 8, 10 and 12 but check for each product as sometimes it varies. For example we don't sell our Girls bloomers in anything over size 6.
What is your sizing policy for girls clothes?
We use an international standard sizing which is based on US and Australian standards. We find that for children's clothes there are no universal size specifications that every brand follows. We generally sit in the middle to being generous but if you have any doubt please consult our size charts or purchase a larger size.
What is your returns policy?
You can return any item within 21 days of delivery (except for sales) provided that it has not been worn or used, and it must be in the original condition with its original packaging, without any signs of wear. For hygiene reasons we do not accept returns of underwear unless there is a product defect in which case it would follow our refunds policy.
How do I return it?
As soon as you are aware that your item is not suitable please notify us immediately at email@example.com. We will then begin to process your return and refund. We will provide a returns address depending on the country where you live. At the moment shipping costs are at your own expense unless there is a defect.
What is your policy for defects?
If you are not satisfied with the quality of the item that you received then please notify us as soon as possible and in any case within 21 days of delivery. Just email us at firstname.lastname@example.org and we will explain the process. If the items is found to be defective then we will refund all of your costs including shipping.
How will you refund me?
We will refund you by the payment method that you use at the time of purchase. We aim to process all refunds within three business days of the receipt of the item in question.
Can I return a sale item?
Of course if there is a defect, but otherwise we do not yet accept returns of sale items.
Will you refund my shipping costs?
Of course, but we will only refund shipping costs where there is a defect.
How can I pay?
We accept payment by Mastercard and Visa or by Paypal.
What are the delivery times?
Our standard delivery times for USA, UK, Canada, Europe & Australia are 3-10 working days. For the rest of the world it is 5-10 working days. However, we hope to get it there faster.
Will my items be tracked?
Yes. We generally use a trackable service wherever possible.
What are the shipping costs?
All of our prices are in USD. Free Shipping Worldwide over $75.
- Standard shipping within USA - $10
- Standard shipping within Australia - $8.25
- Standard shipping to UK and Europe - $10
- Standard Shipping to Canada - $10
- Other international - $25 up to 2kg.